Job Description
CUSTOMER SUPPORT AGENT
A multi-tasking, attentive, ready-to-help Customer Support Specialist. Working together with a team
Who is betPawa?
Our mission is to enable everyone in Africa to place a bet and trust they will get their winnings.
betPawa is an internationally recognized brand operating across 11 African countries, rapidly expanding into further markets. betPawa specialises in serving communities by enabling everyone to place any size bet and win big with the market-leading win bonus schemes. The company builds trust and recognition through Dream Maker and Win BIG, Give Back campaigns, funding outright, or matching winners’ contributions to community development projects.
We are looking for a multi-tasking, attentive, and ready-to-help Customer Support Specialist. Working together with a team, you will be responsible for assisting our customers with technical issues when using our services.
Qualification
- Education level: 2 years of college (minimum)
- Excellent written and verbal communication skills in English. Hausa is an added advantage.
- Ability to work with minimal supervision
- Interest in helping other people
- Open to working 24/7 in shifts
- Good interpersonal skills
- Quick learner
- Interest in the sports industry
- Knowledge of football betting markets is an advantage
- Previous experience in customer support is an added advantage
Responsibilities
- Help betPawa customers get the best experience possible while using our products
- Be available to support clients through email, chats, and calls
- Be flexible and available to work 24/7 on shifts as scheduled
- Show initiative in amplifying the voice of the customer to advance business objectives
- Grow through participation in other company-wide projects
What we offer
- Remote work
- Attractive salary
- Personal and professional growth
- Team outings and company events
- Business travel opportunities
Location: Lagos State, Nigeria.
Apply: CUSTOMER SUPPORT AGENT
