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Job Description
Executive Housekeeper will be responsible for the strategic initiatives of the Housekeeping Department tied to business expansion, growth, and the necessary cultural evolution to support both.
Responsibilities
- The Executive Housekeeper will be responsible for the strategic initiatives of the Housekeeping Department tied to business expansion, growth, and the necessary cultural evolution to support both.
- Ensure the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.
- Working proactively to maximize guest satisfaction, comfort, and cleanliness, delivering a positive and responsive approach to inquiries and problem resolution.
- Develop and implement strategies where the housekeeping department metrics are identified, communicated, and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
- Effectively manages the life cycle of the team within the department, fostering a culture of growth, development, and performance whilst reflecting and promoting the company culture and values.
- Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained.
Qualification
- Proven experience in a leadership role within the housekeeping department of a luxury hotel.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of industry best practices and the latest trends in housekeeping.
- Ability to handle and resolve guest concerns and complaints effectively.
- Familiarity with hotel property management systems.
Location: Lagos, Nigeria
Apply: EXECUTIVE HOUSE KEEPER
