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Job Description
We are looking for a top-notch front desk manager to oversee the front desk operations and manage bookings, appointment schedules, and also ensure that the reception area is professionally maintained.
Responsibilities
- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Staff movement and management.
- attending to guests’ complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Managing budgets, records, and contracts.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Conducting performance reviews with the front desk staff
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
Qualification
- Minimum of 5+ years of relivant experience
- Good understanding of procedures and practices in the hospitality industry.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.
- Good leadership and training abilities.
Location: Lagos State, Nigeria.
Apply: FRONT DESK MANAGER
