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We are seeking a highly skilled and experienced individual to join our organization as the Head of Business Services. In this key leadership position, you will be responsible for overseeing and managing the operational and administrative functions that support our overall business operations.
Responsibilities
- Design and implement business strategies, plans, and procedures.
- Set comprehensive goals for performance and growth, translating strategy into actionable steps.
- Establish and lead the execution of policies that promote company culture and growth.
- Oversee daily operations of the Business Services Team(HR, Administration, Talent Management, Procurement, etc.)
- Build and maintain trusting relationships with partners, vendors, and other stakeholders.
- Oversee employee productivity and engagement, building a highly inclusive culture that ensures members of the team can thrive and organizational goals are met.
- Ensure effective recruiting, onboarding, performance management, capacity development, and retention.
- Establishes departmental programs and budgets for the maintenance, replacement, and improvement of materials.
- Discover profitable suppliers and initiate business and organization partnerships.
- Approve the ordering of necessary goods and services.
- Liaise and manage the interactions with our external providers, coordinating the review of and input to all legal documentation. This will include documentation relating to procurement contracts with customers.
- Identify and recommend reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics.
- Work closely with the ESG unit to ensure we have a robust Environmental and Social Management System (ESMS) as well as comply with Labour Standards, OHS, etc.
- Evaluate organizational performance reviews to understand units that are struggling and curate intervention plans.
- Oversees the development, inspection, and enforcement of the standards by which materials are procured, accounted for, issued, maintained, and repaired.
- Work closely with the Data Protection Officer to ensure we are fully compliant with all Data Protections Policies and guidelines.
- Build strong and collaborative relationships with other internal stakeholders
- Assess and implement improved processes and new technologies, and also collaborate with management regarding the implementation of these improvements.
Qualifications
- Holds a bachelor’s degree or master’s degree in Business Administration or
related field. - At least 10 years prior experience managing a complex enterprise’s human
- resources, finances, operations, and strategies.
- Proven track record of managing multiple business units.
- Good working knowledge of the General Data Protection Regulation, including identifying the appropriate legal basis for processing personal data and an awareness of the potential issues we might face, particularly when outsourcing aspects of our services
- Good working knowledge of Health and Safety legislation about an office environment.
- Experience working with contract documentation such as contracts of employment, legal agreements, and data processing agreements, including
- liaison with external experts as appropriate.
- Excellent organizational, planning, and project management skills.
- The ability to work analytically and proactively to identify potential issues, then shape and provide options to address those issues.
- Excellent time management skills and the ability to work to strict deadlines.
- A hands-on approach and an attitude of further leading by example.
- Commercial awareness, with a customer-focused outlook.
- Excellent team working and communication skills, including report writing.
- Also, proficiency with MS Office Suite.
- A passion for improving people’s lives.
Location: Lagos, Nigeria.
For More Information: HEAD OF BUSINESS SERVICES
