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Job Description
Ensuring existing clients are satisfied as well as gaining and using feedback
Responsibilities
- Ensuring existing clients are satisfied as well as gaining and using feedback
- Effective governance and quality assurance of standard processes.
- Maintain and managing existing clients companies or individuals
- Researching industry trends and providing advice to Directors about client strategy or new sales opportunities
- Acting as a point of contact for complaints and escalating issues as appropriate
- Ensuring that the terms of a contract are adhered to by both the company and clients.
- Problem Solving and Conflict Resolution:
- Manage and mitigate complaints from clients, while also providing a safe, disciplined and decent environment for staff
- Ensure that the clients is served, by maintaining effective safeguards in line with public protection.
Qualification
- Bachelor’s Degree in Business Management, or a related field (Master’s degree is strongly desired).
- Substantial experience in the Client relations and customer service is crucial. Candidates should typically have at least 10-15 years of relevant experience, with a proven track record of progressively responsible roles.
- Experience in roles such as Head Operations, Client relations, Customer services etc
- Security certification is an added advantage
- Strong attention to detail and accuracy.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Organizational and time management skills.
Location: Lagos State, Nigeria.
Apply: HEAD OF OPERATIONS
