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Job Description
The Garden Center Manager is responsible for overseeing all aspects of operations at the garden center, including staff management, inventory control, customer service, financial management, and marketing. The goal is to ensure a high level of customer satisfaction, maintain an efficient and profitable operation, and foster a positive work environment for all employees.
Responsibilities:*
- Operations Management:
- Oversee the daily operations of the garden center to ensure efficiency and effectiveness.
- Implement policies and procedures to maintain operational standards.
- Manage facility layout and presentation, including display arrangements and signage.
- *Staff Management:*
- Hire, train, and manage garden center staff, ensuring a team that is knowledgeable and capable of providing excellent customer service.
- Schedule staff shifts to ensure adequate coverage during business hours.
- Conduct performance evaluations and provide ongoing feedback and support to employees.
- *Inventory Management:*
- Oversee the procurement of plants, gardening supplies, and other inventory items.
- Manage inventory levels to ensure availability of products while minimizing overstock.
- Work with suppliers to negotiate prices, manage delivery schedules, and resolve any quality or supply issues.
- *Customer Service:*
- Ensure high levels of customer satisfaction through excellent service.
- Address customer complaints and queries promptly and effectively.
- Provide expert advice and guidance to customers on plant care, landscaping, and other gardening-related topics.
- *Financial Management:*
- Develop and manage the garden center’s budget, including sales forecasting, expense control, and profitability analysis.
- Oversee the processing of transactions and ensure accurate cash handling procedures are followed.
- Analyze financial reports to identify trends and opportunities for growth.
- *Marketing and Promotion:*
- Develop and implement marketing strategies to attract new customers and retain existing ones.
- Organize promotional events and workshops to enhance community engagement and increase foot traffic.
- Manage the garden center’s online presence, including website and social media platforms.
- *Health and Safety:*
- Ensure compliance with all health and safety regulations to provide a safe environment for both staff and customers.
- Conduct regular safety audits and implement measures to mitigate risks.
- *Community and Environmental Responsibility:*
- Foster relationships with the local community, including schools, community groups, and gardening clubs.
Implement sustainable practices in garden center operations, promoting environmental responsibility.
*Qualifications:*
- Proven experience in retail management, preferably in a garden center or related field.
- Knowledge of horticulture, plant care, and landscaping principles.
- Strong leadership and people management skills.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and work under pressure.
- Financial acumen and experience with budget management.
- A degree in horticulture, business management, or a related field is preferred.
Location: Lagos State, Nigeria.
Apply: HORTICULTURAL MANAGER
