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Job Description
Provide technical product assistance to the customer either telephonically or in the field;
Responsibilities
- Provide technical product assistance to the customer either telephonically or in the field;
- Providing application, control circuits and functional training to new technicians;
- To identify sales opportunities for Vertiv by suggesting power solutions to the customer and to communicate with the relevant Vertiv Key Account Manager of any sales opportunity;
- Do installations where and when required;
- Provide a wide range of customer orientated services as per the Service and Maintenance Contracts between Vertiv and the customer;
- Report on progress with relation to the various services rendered to customers;
- Make use of support from Vertiv ZA and other Vertiv divisions where necessary;
- Resolves escalated technical support issues;
- Provides specialist technical input/advice to resolve complex issues including support in the form of emergency callouts to ensure system availability to the customer;
- Responsible to maintain customer relationship and client satisfaction as well as generate opportunities where possible;
- Any other duties as deemed appropriate by your line manager.
Qualification
- OND, HND, BSC (Engineering) or equivalent, or qualified by experience (QBE);
- Good PC knowledge ( Microsoft office and Windows);
- 3-5 years in the HPAC Cooling Systems environment;
- Ability to handle a variety of tasks at once;
- Completes own role independently or with minimal supervision/ guidance;
- Applies knowledge/ skills to a range of standard and non-standard activities;
- Interprets customers’ needs and work to meet those needs, promotes an environment for creating business opportunities;
- Mechanical engineering knowledge will be advantageous (desirable);
- 3-5 years in the Telecommunications and Data Centre environment (desirable);
- Project experience will be of value (desirable);
- Some knowledge of DC, UPS and Monitoring (desirable);
- Fluent in English – Oral and written.
Location: Lagos State, Nigeria.
For More Information: HVAC FIELD ENGINEER
