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Job Description
As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You’ll collaborate with talented stakeholders across our remote-working organization to work on improvements, optimization initiatives, and integrations to ensure the best payment experience for our customers.
Responsibilities
- Define, own, and manage core payment operations, and core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
- Continuously analyzing market trends across the payment space to increase the quality and efficiency of our customer’s experience
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Monitor business and process metrics to identify solutions and deliver improvements related to core metrics and KPIs
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Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
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Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
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Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
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Ensuring the payments team remains current on industry trends
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Establish and revise policy, enforce and implement compliance directives, review system enhancements, and assess operational needs
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Ensure end-user issues are resolved promptly
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Manage, recruit, and train a team of payment specialists across different geographies
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Act as a primary POC with network partners to resolve ongoing production issues
Qualification
- Fluency in both written and spoken English
- Bachelor’s or Master’s degree in Finance or a related field
- Advanced knowledge of global payment systems, region-specific rules, and regulations
- Payment operations experience across the tech/fintech/gaming industry is an advantage
- Expert experience managing, leading, and building a wider team
- Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
- Experienced owning and solving complex payment issues
- Understanding of Compliance and Risk Awareness
Location: Remote.
For More Information: INT OPERATIONS DIRECTOR PAYMENTS
