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IT Support Officer at Myrtle Management Consultants
Job Description
They are seeking an experienced IT support person to join their company, using their technology skills to make them even more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
Responsibilities
- Manage the overall technology infrastructure for the Organization including planning, implementation, and management of the software applications and hardware infrastructure that support operations, liaising as relevant with technology service providers.
- Propose design improvements to the Organization’s ICT architecture
- Support and contribute to IT-related tasks or projects by implementing appropriate technologies and solutions.
- Act as the principal administrator and ensure the maintenance of the Organization’s systems, including general computer support; software installations; license management; server setup and management; database administration; network, printers, audio/video conferencing, and mobile phone support; deployment of equipment; management of inventories; disaster recovery; and periodic security vulnerability assessments.
- Manage support services for the Organization’s IT systems, platforms, and products; including management of IT support technician(s), communicating job expectations, and appraising performance as appropriate.
- Provide user training on standard business applications and the use of systems.
- Develop and update IT processes and procedures, and ensure they are adequately documented.
- Support the procurement process for IT equipment and services.
- Undertake such other duties as may be requested by the organization to support the delivery of the ICT strategy and the Organization’s business goals and objectives
- Support with the creation of designs for social media, business presentations, etc.
Qualifications
- 2 – 5 years experience as an IT Support Officer
- Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
- Excellent interpersonal skills
- Ability to maintain the confidentiality of company information
- Preferred skills and qualifications
- Bachelor’s degree (or equivalent) in computer science
- Project management experience
- Professional certification
- Good English in written and oral communication skills
- Excellent interpersonal skills with the ability to convey information clearly to users and grasp perceived difficulties.
- Excellent diagnostic skills and ability to exercise sound judgment in resolving problems.
- Ability to multi-task and prioritize to meet deadlines.
- Ability to learn on the fly and stay up to date with the latest technology.
- Reliability, integrity, and confidentiality.
- The customer-centric mindset with a high degree of both pro-activity and responsiveness.
Location: Lagos, Nigeria.
For More Information: Apply Here
