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Job Description
As a Customer Support Representative, you will be part of a full-time team that helps resolve customer and rider issues over multiple channels. You will be responsible for providing exceptional customer service and resolving inquiries and issues related to Chowdeck deliveries.
Responsibilities
- Help Chowdeck customers and riders resolve issues via chat, mobile calls, email, and social media, providing accurate information and appropriate solutions while maintaining a friendly and helpful demeanor.
- Manage customer orders, including order modifications, cancellations, and refunds. Coordinate with relevant teams to ensure timely and accurate resolution of customer requests and ensure adherence to company policies and procedures.
- Stay up to date with the app’s features, policies, and processes to provide accurate information to customers.
- Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.
- Maintain high-quality standards in customer interactions, ensuring accurate and thorough communication. Follow established guidelines and protocols to deliver consistent and exceptional customer service.
- Provide internal updates on insights from engagements with customers and merchants on improving Chowdeck’s overall services
- Escalate order issues and liaise with payment processing partners, restaurants, and/or riders to resolve issues.
- Support the Restaurant Operations team to meet the needs of our restaurant partners.
Location: Lagos, Nigeria.
For More Information: JUNIOR CUSTOMER SUPPORT REPRESENTATIVE
