LOGISTICS COORDINATOR – SUPPORT-VACANCY AT FAIRMONEY NIGERIA

Job Description

We are currently seeking a skilled and detail-oriented Logistics Coordinator – Support to lead our support team responsible for managing Point of Sale (POS) and Cards operations. The ideal candidate will possess a strong analytical mindset, a comprehensive understanding of operational processes, and a knack for automation.

Responsibilities

Team Leadership and Management:

• Lead and guide the support team to achieve operational excellence, fostering a collaborative and motivated work environment.
• Provide clear direction, set performance objectives, and offer ongoing coaching and development to team members.
• Ensure effective communication within the team and with other departments, promoting a cohesive and efficient workflow.

Process Oversight and Enhancement:

• Gain a deep understanding of the POS and Cards operations processes, identifying areas for improvement and optimization.
• Collaborate with cross-functional teams to develop and implement streamlined processes that enhance efficiency and accuracy.
• Continuously monitor process performance and initiate adjustments to ensure seamless operations.

Analytical Thinking and Automation:

• Utilize strong analytical skills to assess data, identify trends, and generate actionable insights for process enhancements.
• Evaluate opportunities for automation within the POS and Cards operations, implementing solutions to increase efficiency and reduce manual tasks.
• Collaborate with IT and automation experts to implement and maintain automated workflows.

Problem Solving and Issue Resolution:

• Manage and resolve complex issues that arise during POS and card operations, collaborating with relevant teams to find practical solutions.
• Analyze root causes of issues and implement preventive measures to mitigate future occurrences.
• Provide guidance and support to team members in resolving operational challenges.

Reporting and Communication:

• Develop and maintain comprehensive reports and dashboards to monitor key performance indicators (KPIs) and operational metrics.
• Communicate performance updates and insights to senior management and cross-functional teams.
• Coordinate with internal stakeholders to ensure alignment on operational goals and initiatives.

Qualification

• Possession of a Bachelor’s Degree in Business Administration, Engineering, or a related field.
• Proven leadership skills, with experience in leading and developing teams.
• Strong analytical thinking and problem-solving abilities, with a keen eye for process improvement.
• Proficiency in process automation concepts and tools, with the ability to drive automation initiatives.
• Excellent communication skills, both written and verbal, for effective collaboration with diverse teams.
• Prior experience in support operations or customer service roles is advantageous.
• Proficiency in using data analysis tools and software.
• A detail-oriented mindset with the ability to manage complex workflows.
• Adaptability in a fast-paced environment and a drive to meet deadlines.

Location: Lagos, Nigeria.

For More Information: LOGISTICS COORDINATOR – SUPPORT