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Job Description
We are currently seeking a skilled and detail-oriented Logistics Coordinator – Support to lead our support team responsible for managing Point of Sale (POS) and Cards operations. The ideal candidate will possess a strong analytical mindset, a comprehensive understanding of operational processes, and a knack for automation.
Responsibilities
Team Leadership and Management:
- Lead and guide the support team to achieve operational excellence, fostering a collaborative and motivated work environment.
- Provide clear direction, set performance objectives, and offer ongoing coaching and development to team members.
- Ensure effective communication within the team and with other departments, promoting a cohesive and efficient workflow.
Process Oversight and Enhancement:
- Gain a deep understanding of the POS and Cards operations processes, identifying areas for improvement and optimization.
- Collaborate with cross-functional teams to develop and implement streamlined processes that enhance efficiency and accuracy.
- Continuously monitor process performance and initiate adjustments to ensure seamless operations.
Analytical Thinking and Automation:
- Utilize strong analytical skills to assess data, identify trends, and generate actionable insights for process enhancements.
- Evaluate opportunities for automation within the POS and Cards operations, implementing solutions to increase efficiency and reduce manual tasks.
- Collaborate with IT and automation experts to implement and maintain automated workflows.
Problem Solving and Issue Resolution:
- Manage and resolve complex issues that arise during POS and card operations, collaborating with relevant teams to find practical solutions.
- Analyze root causes of issues and implement preventive measures to mitigate future occurrences.
- Provide guidance and support to team members in resolving operational challenges.
Reporting and Communication:
- Develop and maintain comprehensive reports and dashboards to monitor key performance indicators (KPIs) and operational metrics.
- Communicate performance updates and insights to senior management and cross-functional teams.
- Coordinate with internal stakeholders to ensure alignment on operational goals and initiatives.
Qualification
- Possession of a Bachelor’s Degree in Business Administration, Engineering, or a related field.
- Proven leadership skills, with experience in leading and developing teams.
- Strong analytical thinking and problem-solving abilities, with a keen eye for process improvement.
- Proficiency in process automation concepts and tools, with the ability to drive automation initiatives.
- Excellent communication skills, both written and verbal, for effective collaboration with diverse teams.
- Prior experience in support operations or customer service roles is advantageous.
- Proficiency in using data analysis tools and software.
- A detail-oriented mindset with the ability to manage complex workflows.
- Adaptability in a fast-paced environment and a drive to meet deadlines.
Location: Lagos, Nigeria.
For More Information: LOGISTICS COORDINATOR – SUPPORT
