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Job Description
In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients since this is Glovo’s way. To reach this WOW effect you will be managing and coordinating our different retail stores within your city. Your goal will be to quickly adapt the operation of each retail store, co-managing the assortment and pricing, and being a hero leader to your team.
Responsibilities
- Launch groceries retail stores in your city from scratch
- Manage, control and direct Groceries retail stores and continuously improve i) functionality ii) service level in order to achieve our Customer Experience goals while being obsessive about iii) growth
- Manage staffing plans, schedules, quality initiatives, process change initiatives, and other initiatives necessary to enable the Operations plans.
- Manage a team of Supervisors with responsibility for each shift within a very fast-paced/ time-critical and demanding environment.
- Set the requirements and expectations for Retail store Managers, Supervisors and Pickers.
- Measure performance through metrics, providing feedback, and holding Retail store Managers and supervisors accountable for their performance and the performance of their teams.
- Be proactive and ensure that best practices are shared across all Retail Stores and shifts.
- Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps…) to create and implement initiatives that will deliver growth of the retail stores
- Supervise the maintenance of the working environment ensuring health and safety standards across your stores.
- Achieve stock accuracy targets.
- Continuously measure and evaluate the departmental goals and all work processes, available daily labor and daily production goals.
- Improve quality and eliminate errors, reducing business costs.
- Manage and report main KPIs on a weekly basis.
- Perform administrative duties, and additional functions, as needed and determined by management
- All while delivering positive P&L results
Qualification
- An impressive track record in a high-volume, fast-paced grocery chain, distribution or logistics environment
- 3-5 years of experience in retail, managing multidisciplinary teams
- Fluency in local language and English
- Working knowledge of Six Sigma tools and Lean techniques is preferred
- An empathetic, inclusive and curious attitude
Location: Lagos State, Nigeria.
For More Information: MFC STORE AREA MANAGER
