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Job Description
provides supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fiber backbone, FTTx, wireless networks, and inside and outside plant infrastructure, among others. To consistently provide high-quality customer service and support while ensuring customer satisfaction.
Responsibilities
- Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the systems runs efficiently without interruption.
- The NMC Lead must keep upper management informed about what is happening on the infrastructure.
- NMC Lead oversees the work of NOC and FTTx Backend engineers to ensure that system requirements have been properly implemented and procedures carefully followed.
- Responsible for informing Management, partners and peers about service performance and service availability
- Primarily deals with customers, Co-lo providers, engineers and the whole technical team
- Coordinates the duty shift table for the NMC operations and carefully allocates staff members (NOC and backend engineers) on different shift duties for ensuring the whole shift works in an efficient and effective manner.
- To ensure maximum possible service availability and performance
Qualification
- B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Understanding of iTIL v4 service management
- Excellent business communication skills both verbal and written.
- Educational Qualifications & Functional Skills
- A hands-on experience with the following is a must: Routing, Switchig and GPON Technology
- 3 – 6 years work experience.
- Experience with Wired, Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent
- customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Location: Lagos State, Nigeria.
Apply: NETWORK OPERATION CENTER
