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Job Description
Attend to all queries from clients on dispute issues and ensure they are resolved promptly.
Responsibilities
- Attend to all queries from clients on dispute issues and ensure they resolve promptly.
- Attending to all transfer related enquiries from banks.
- Ensure customers’ complaints are properly reviewed before engaging the banks.
- Request for daily NIP reports from the respective units
- Follow up on the status of all transactions treated to ensure that they are all successfully processed into beneficiary’s accounts.
- Engaging NIBSS for status confirmations of claims.
- Maintain a proper record of all transactions disputed.
Qualification
- Bachelor’s Degree in Finance, Accounting, or a related field.
- 3-5 years of relevant experience in NIP Fund Transfer.
- Strong quantitative and analytical skills.
Location: Ikeja, Lagos, Nigeria.
For More Information: NIP FUND TRANSFER SPECIALIST