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Job Description
ON-LINE COMMUNICATION STATEGIST
Monitor website content to ensure that it is easy to navigate and visually appealing
Responsibilities
- Contribute to the brief of the e-commerce creation with Arzeh management team and the IT development team
- Follow up on the creation of the e-commerce website with the development team
- Manage the e-commerce back office
- Monitor website content to ensure that it is easy to navigate and visually appealing
- Data analysis – provide data about the traffic, sales, engagement…of the e-commerce site, on a regular basis
- Data analysis – analyze of consumers behaviours and preferences, and analyze sales report
- Data analysis – suggest and implement strategy based on data collected, to improve the traffic and sales on the e-commerce website, to generate organic website traffic
- Forecast sales per location and estimate stock requirements
- Monitor and update the e-commerce site with new prices, new products, inventory…. Make sure information are accurate all the time
- Monitor e-commerce inventory stock to avoid out-of-stock on the website
- Day to day management of the e-commerce site to make sure there is no IT issues, no logistics issues…
- Solve any challenges e-customers may have while purchasing on the e-commerce site
- Inspect and upload consumer product reviews and respond to queries
- Coordinate with the Sales Manager to plan promotional offers and product discounts on the e-commerce site
Qualification
- 2+ years related experience in the e-commerce industry / experience of updating and maintaining e-Commerce systems is a plus
- Prior experience in back-end operational functions
- Excellent customer service skills with the ability to build good internal relationships
- Ability to work under pressure in a fast-paced environment
- Good organisation, communication and time management skills
- Able to work with a high level of accuracy and attention to detail
Location: Lagos State, Nigeria.
Apply: ON-LINE COMMUNICATION STATEGIST
