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Job Description
HelloMe Money is comprised of dedicated individuals who aim to simplify digital banking services. We are committed to hiring professionals with industry expertise and a passion for customer-focused results.
Responsibilities
Successful candidates should ideally be able to:
- Enhance operational systems, processes, and policies to support HelloMe Limited’s mission.
- Oversee and manage operations cost-effectively.
- Secure buy-in for the product vision both internally and from key external partners.
- Develop product pricing, budgeting, and positioning strategies.
- Translate product strategy into detailed requirements and prototypes.
- Identify and address quality control issues.
- Create budgets for individual programs and contribute to long-term planning.
- Motivate team members and boost team productivity.
- Develop strategic and operational objectives for different departments.
- Lead the virtual product team to ensure the achievement of agreed objectives.
- Act as a customer representative within the development process.
- Collaborate closely with engineering teams to ensure a quick time-to-market and efficient resource allocation.
- Drive initiatives within the management team and contribute to long-term operational excellence.
- Lead product launches, working with the public relations team, executives, and other product management team members.
- Gain a deep understanding of the customer experience, identify and address product gaps, generate new ideas to enhance the market share, improve customer experience, and drive growth.
- Participate in and coordinate daily scrum meetings, planning, reviews, and retrospectives.
- Provide support to the development team regarding any questions they may have.
- Evaluate promotional plans to ensure they align with the product line strategy and effectively convey the message.
- Build awareness of the product and track product releases.
- Resolve issues escalated by team members.
- Represent the company by visiting customers to gather feedback on our products and services, enhancing customer satisfaction.
- Perform any other tasks as assigned by the supervisor.
Qualification
- M.Sc./B.Sc. Degree in Business Administration, Operations Management, Computer Science, Engineering, or equivalent (preferred).
- Proven work experience of 5 years and above in Operations Management, Product Management, or as an Associate Product Manager. Candidates from financial services (FINTECH), payment service providers, or related industries are preferred.
- Demonstrated success in operations management, organizational effectiveness, and full product lifecycle management.
- Proficiency in conflict management and business negotiation processes.
- Ability to collaborate effectively with cross-functional teams in a matrix organization.
- Exceptional leadership and communication skills.
- Proven capability to develop product and marketing strategies and communicate recommendations to executive management.
- Strong technical background with an understanding and/or hands-on experience in software development and web technologies.
Location: Lekki, Lagos, Nigeria.
Apply: Interested and qualified candidates should send their CVs to: career.nig@hellomemoney.com using the Job Title as the subject of the email.
