PRODUCT OPERATIONS EXECUTIVE-VACANCY AT PALMPAY

Job Description

The ideal candidate will be apt in supporting Sales and Product Marketing to develop go-to-market strategies and improve customer experience.

Responsibilities

• Facilitating user interviews and other market research on user growth in the market.
• Writing localized product copy and promotional copy
• Making sure of quality assurance checks on new features
• Help HQ teams better understand the local market and user habits.
• Deeply participate in user growth activity planning, collect issues, correct content, and optimize functionality.
• Establishing and iterating upon methods for gathering internal and external feedback for improving product development processes.
• Writing product training documents, organizing customer service training, and user internal testing.
• Working closely with the product team, design team, and sales to improve the customer experience.

Qualification

• Bachelor’s Degree in related discipline
• A master’s degree will be an added advantage.
• Minimum of 1 year experience in business operation
• Excellent understanding of product management and project management principles.
• Good at data analyzing, copywriting, and communicating with the coordinating department.
• Strong analytical and collaborative skills.

Location: Lagos State, Nigeria.

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