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Job Description
The Product Support Officer role is a transitionary role where staff are open to move to other roles such as product management, product specialist, and engineering after a period of 3 to 6 months of exemplary performance on the job.
Responsibilities
- Handles customer inquiries, complaints, and issues related to various Lendsqr products or services.
- Collaborates with the product development team to identify and resolve product-related issues and bugs.
- Monitors and analyzes systems in place to provide proactive support.
- Provides relevant documentation and report on issues that have been escalated to customers.
- Monitors and analyzes product usage data to identify trends and opportunities for improvement.
- Develops and maintains product documentation, including manuals, user guides, and training materials.
- Collaborates with stakeholders to ensure alignment and provide updates on product support activities.
- Contributes to the development and implementation of product support strategies and best practices.
Requirements
- A minimum of bachelor’s degree in engineering or any other relevant field
- 1 year of work experience as a customer support rep, product manager, product specialist, or any other associated field.
Location: Lagos Nigeria.
For More Information: PRODUCT SUPPORT OFFICER
