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PRODUCT SUPPORT OFFICER-VACANCY AT LENDSQR

PRODUCT SUPPORT OFFICER

by Emmanuel Urua
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Job Description

The Product Support Officer role is a transitionary role where staff are open to move to other roles such as product management, product specialist, and engineering after a period of 3 to 6 months of exemplary performance on the job.

Responsibilities

  • Handles customer inquiries, complaints, and issues related to various Lendsqr products or services.
  • Collaborates with the product development team to identify and resolve product-related issues and bugs.
  • Monitors and analyzes systems in place to provide proactive support.
  • Provides relevant documentation and report on issues that have been escalated to customers.
  • Monitors and analyzes product usage data to identify trends and opportunities for improvement.
  • Develops and maintains product documentation, including manuals, user guides, and training materials.
  • Collaborates with stakeholders to ensure alignment and provide updates on product support activities.
  • Contributes to the development and implementation of product support strategies and best practices.

Requirements

  • A minimum of bachelor’s degree in engineering or any other relevant field
  • 1 year of work experience as a customer support rep, product manager, product specialist, or any other associated field.

Location: Lagos Nigeria.

For More Information: PRODUCT SUPPORT OFFICER

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