PROGRAM MANAGER OPERATIONS-VACANCY NEWGLOBE

Job Description

The role of Program Managers is a microcosm of the overarching goal of the entire Operations Team, broken down by specific functional components. Each Program Manager has a unique sphere that s/he is responsible for owning. Within that realm of responsibility, Program Managers identify and analyze operational needs, design strategies and processes to address these challenges, and supervise the necessary training, monitoring, and constant adjustments needed for this program to execute successfully.

Responsibilities

• Project Management – from ensuring digital teacher guides are ever present on teacher tablets, to ensuring supplies in classes are delivered on time and accounted for;
• Data Processing, Analysis & Reports Creation for the Operations Department in addition to other departments. Data pieces include but are not limited to the following:
• • Academics metrics such as lesson completion, lesson quality, lesson availability, special academic surveys outputs, score entry completion
  • Customer Relationships Management data such as outstanding issues, issues resolution performance, department, and individual staff CRM performance metrics
  • Supply Chain/Operations data such as Inventory on hand, movements, procurements, etc.
  • Business Intelligence Analysis and Reporting Support
  • Systems/Processes analysis, design and development
  • Data Collection oversight, management, and analysis
  • More duties that may be assigned.

Qualification

• Bachelor’s Degree from a reputable university
• Minimum 3 years of work experience in a similar role
• They should be enthusiastic and proficient at gathering and analyzing data, always willing to learn, comfortable using data to drive decisions, and comfortable working closely with different departments and teams.
• Ideal candidates should have experience in Operations: managing projects, identifying business challenges through data and observation, creating solutions for these issues, and overseeing an operational program at a start-up company or executing on multiple programs at an established firm.
• Persistent and versatile in getting things done and a track record of achieving success. You must be a fighter and determined to achieve; we have a large mission. Don’t accept what has been done before and are eager to challenge the status quo.
• Work experience developing and managing a culture of total focus on customer satisfaction
• Excellent written and verbal communication skills
• Excellent organizational, leadership, analytical problem solving and strategic thinking skills
• High integrity with zero tolerance for any unethical business practices

Location: Ekiti, Nigeria.

For More Information: PROGRAM MANAGER OPERATIONS