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REGIONAL FIELD OPERATIONS LEAD – Job Description
The Regional Field Operations Lead will be responsible for managing all field operations in
their assigned region, including overseeing sales, marketing, and customer service activities.
They will be responsible for developing and executing strategies to drive growth, improve
customer satisfaction, and ensure operational excellence.
Responsibilities
▪ Develop and implement regional sales and marketing strategies to meet or exceed
revenue targets.
▪ Provide leadership and guidance to field teams, including sales representatives, account managers, and customer service personnel.
- Develop strong relationships with key regional customers, partners, and stakeholders.
- Manage regional operational and capital budgets, including forecasting, reporting, and variance analysis.
- Develop and implement customer service strategies and programs to ensure high levels of customer satisfaction.
- Analyze sales and marketing data to identify trends, opportunities, and areas for improvement.
- Collaborate with cross-functional teams, including product development, supply chain, and finance, to ensure that field operations align with company goals and objectives.
- Identify and execute best practices for field operations, including sales processes, customer engagement, and team management.
- Monitor and report on key performance indicators (KPIs), including sales targets, customer satisfaction, and operational metrics.
- Ensure compliance with all applicable regulations, policies, and procedures related to field operations.
Qualifications
- Bachelor’s degree in business, marketing, agriculture, or a related field.
- At least 5 years of experience in field operations, sales, or marketing, preferably in the agricultural or technology industry.
- Proven track record of developing and executing successful sales and marketing strategies.
- Excellent leadership and team management skills, with experience managing remote or distributed teams.
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and make data-driven decisions.
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and stakeholders.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Ability to travel within the region and work flexible hours to accommodate customer needs.
- Understanding Nigeria’s agricultural landscape and critical challenges farmers and other stakeholders face.
- Knowledge of sales and marketing techniques, including customer segmentation, lead generation, and account management.
- Familiarity with CRM and other sales and marketing tools and ability to leverage technology to streamline field operations.
- Commitment to delivering high-quality customer service and ability to design and implement effective customer engagement strategies.
- Understanding of regulatory and compliance requirements related to field operations and ability to ensure compliance with all applicable regulations and policies.
Location: Northern region, Nigeria.
For More Information: REGIONAL FIELD OPERATIONS LEAD
