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Job Description
Identify potential opportunities and advise the Business development and sales team to follow through.
Responsibilities
- Identify potential opportunities and advise the Business development and sales team to follow through.
- Ensure dedicated business relationships with clients and partners are maintained and grown.
- Review company practices to ensure clients get maximum satisfaction from the services provided.
- Conduct regular client visits in accordance with the company’s business value proposition and initiate modifications where necessary to better service the clients.
- Enlighten prospects and clients about the company’s products, services and special offers.
- Sell solutions using a diagnostic approach and by using a detailed understanding of the industry and client needs to form a holistic view of the client’s business.
- Attend to client complaints, quandaries and resolve issues promptly.
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
- Work with internal departments to ensure company meets clients’ expectations.
- Oversee customer relationship management system.
- Assist with mending disengaged or fractured relationships where they exist.
- Harness internal relationships to better address clients’ needs and to maximize the company’s profits.
- Respond to and investigate client and participant queries and ensure action is taken with agreed service levels.
- Conduct in-depth needs assessments to better understand each client’s requirements.
- Identify a range of company offerings that could meet the goals and values of each client.
- Maintain the risk oversight including operational, reputational and compliance.
Qualification
- Minimum of a First Degree in Engineering.
- At least two (2) years prior experience as Relationship Executive or in related role.
- Ability to forge profound working relationships.
- Strong interpersonal and collaborative skills.
- In-depth knowledge of effective sales and negotiation tactics.
- Outstanding verbal and written communication.
Location: Abuja (FCT), Nigeria.
Apply: Interested and qualified candidates should send their CV to: recruitment@wendernek.com using the Job Title as the subject of the mail.
