SENIOR MANAGER CUSTOMER MANAGEMENT – SHOWMAX NIGERIA-VACANCY AT MULTICHIOCE GROUP

Job Description

Drive cost optimization where possible and grow capabilities sustainably. Governance and Risk Management

Responsibilities

• Drive cost optimization where possible and grow capabilities sustainably. Governance and Risk Management
•  Ensure compliance with Legal and Regulatory requirements, and safeguard Multichoice’s reputation.
• Collaborate with Legal and Procurement teams to ensure adequate contractual compliance.
• Act as sponsor for the area’s Risk Management Control Framework.
• Review audit scopes and adhere to the audit framework as defined by managers in the team and MultiChoice.
• Support Internal Audits, and ensure all the right controls are put in place (review audit issues and findings to ensure

Qualification

• 5 years experience in Customer Value Management (CVM) 
• Experience with Customer Experience (CX) 
• Experience in CVM and CX analytics, data and insights reporting (machine learning and predictive model experience highly advantageous)
• Knowledge of the Pay TV industry & Pay TV operations, SVOD, and Digital Marketing
• Knowledge of the digital content industry
• Experience in formulating & implementing Customer Value and Customer Experience strategies
• Experience in market and customer research
• Deep knowledge of current and future trends in the African cultural and entertainment sector
• Must have a passion for leveraging data and insights to drive profitable customer growth

Location: Lagos State, Nigeria.

For More Information: SENIOR MANAGER CUSTOMER MANAGEMENT – SHOWMAX NIGERIA