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Job Description
Your responsibility will be to harness the power of AI to create a suite of precise, comprehensive, and engaging instructional and training materials, such as user guides, video tutorials, and various educational content. Feedback from our students, their engagement metrics, and satisfaction surveys will fuel your decisions grounded in data-driven insights as you diligently simplify processes, ensuring the user experience is as frictionless as possible.
Responsibilities
- Leveraging AI to create effective user guides and instructional videos that guide students through onboarding, troubleshooting, and best practices
- Analyzing engagement metrics, satisfaction surveys, and support tickets to determine the most important process fixes and gaps in user materials
- Simplifying processes regarding installation, selection, and correct usage of apps, student onboarding, diagnostic testing, and customer support to build a world-class user experience for students
Qualification
- 5+ years of experience in Operations or Product Management
- Experience launching a new product
- Familiarity with AI tools, LLMs, prompting strategies (including single or multiple shot, and Chain-of-Thought) and experience utilizing them to deliver outcomes
Location: Lagos State, Nigeria Remote.
Apply: SENIOR MANAGER OF PRODUCT MANAGEMENT
