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Job Description
Our client is seeking a dynamic and experienced individual to join their team as a Social Media Manager and Customer Service Representative.
Responsibilities
- Social Media Management
- Develop and execute a comprehensive social media strategy to enhance brand visibility and engagement.
- Create and curate engaging content for various social media channels, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.
- Monitor social media trends, track analytics, and adjust strategies accordingly to optimize performance.
- Foster community engagement and build relationships with followers through proactive interaction.
- Respond promptly and professionally to customer inquiries and comments across social media platforms.
- Provide accurate information, resolve issues, and escalate complex problems to the appropriate channels.
- Maintain a positive and helpful tone in all customer interactions to enhance brand perception.
- Collaborate with internal teams to address customer concerns and ensure a seamless resolution process.
- Develop visually appealing and compelling multimedia content, including graphics, videos, and other relevant materials.
- Ensure consistency in brand messaging and tone across all social media platforms.
- Stay updated on industry trends and incorporate fresh ideas into content creation.
Qualification
- B.Sc / HND In any discipline from a reputable institution
- Must be Female
- Proven experience in social media management and customer service.
- Familiarity with social media analytics tools and customer relationship management (CRM) systems.
- Strong written and verbal communication skills.
- Exceptional customer service orientation.
- Proficiency in social media platforms and scheduling tools.
- Creativity in content creation and an eye for design.
- Ability to analyze data and derive actionable insights.
- Ability to collaborate effectively with cross-functional teams.
- Work closely with marketing, sales, and product teams to align strategies.
- Ability to adapt to a fast-paced and dynamic work environment.
- Stay informed about industry changes and adjust strategies accordingly.
Location: Lekki Phase I, Lago, Nigeria.
Apply: Interested and qualified candidates should send their CV to: recruitment@willerssolutions.com using the Job Title as the subject of the mail.
