Job Description
STATE BUSINESS MANAGER
monitor and ensure achievement of customer and revenue market share objectives set for state operations
Overview
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Job Description
- To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Responsibilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:
- Identify and formulate state sales strategies to help Drive gross additions.
- Supervise health of acquisitions, compliance on activations.
- Oversee activating connections as per the stipulated turnaround times.
Increase Revenue from the State:
- Meet the Revenue targets for Prepaid and Postpaid in the State.
- Focus on revenue growth through Data and Smartphone growth.
- Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.
Expand distribution Width and Depth:
- Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents.
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.
Network Coverage & Quality:
- Network Optimization.
- New Sites ROI and deployment.
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.
Deliver Showroom Experience:
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores.
- Ensure provision of standard Infrastructure at state showrooms.
- Ensure showroom employees are up skilled in industry training and certifications for the role.
Achieve Employee Engagement scores in line with the Engagement target for the State Business area:
- Continuously motivating the front-line employees through leadership by examples.
- Implement all action plans that will address hygiene issues etc. from engagement survey.
Qualification
- Bachelor’s Degree in Management or related Social Sciences.
- Master’s in business administration would be preferred additional qualification.
Relevant Experience & Required Skills:
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
- Relevant experience in Telecom industry is desirable.
- Result Orientation.
- Great problem-solving skills.
- Good communications skills.
- Good interpersonal skills.
- Customer centric.
- Sound understanding of Sales systems and Process.
- Creative self-starter.
Location: Lagos, Nigeria.
Apply: STATE BUSINESS MANAGER
