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Job Description
Manage, control, and direct grocery retail stores and continuously improve i) functionality and ii) service level to achieve our Customer Experience goals.
Responsibilities
- Manage, control and direct of Groceries retail stores and continuously improve i) functionality ii) service level in order to achieve our Customer Experience goals.
- Manage staffing plans, schedules, quality initiatives, process change initiatives, and other Change initiatives necessary to enable the Operations plans.
- Manage a team of Supervisors with responsibility for each shift within a very fast-paced/ time-critical and demanding environment.
- Set the requirements and expectations for Supervisors and Pickers.
- Measure performance through metrics, providing feedback, and holding supervisor and pickers accountable for their performance and the performance of their teams.
- Be proactive and ensure that best practices are shared across all Retail Stores and shifts.
- Work closely with other teams (HR, Category Management, Facility contractors, Safety Manager) to create and implement initiatives.
- Supervise the maintenance of the working environment ensuring health and safety standards across your stores.
- Achieve stock accuracy targets.
- Continuously measure and evaluate the departmental goals and all work processes, available daily labour and daily production goals.
- Improve quality and eliminate errors, reducing business costs.
- Manage and report main KPIs on a weekly basis.
- Perform administrative duties, and additional functions, as needed and determined by management
Qualification
- You’ll have an impressive track record in a high-volume, fast-paced distribution or logistics environment like ours.
- Team management experience.
- 1-3 years experience in managing multidisciplinary teams.
- Fluency in Local currency and English
Location: Lagos, Nigeria.
For More Information: STORE MANAGER
