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Job Description
We are seeking a Support Intern to join our team. As a Support Intern, you will play a crucial role in ensuring our customers have a positive experience by assisting them with their inquiries, providing information, and resolving issues.
Responsibilities
- Respond promptly to customer inquiries through various channels, including email, chat, and phone.
- Assist customers with general information, booking-related questions, and issue resolution.
- Provide exceptional customer service to enhance the overall customer experience.
Problem Resolution:
- Investigate and resolve customer issues or complaints in a timely and efficient manner.
- Collaborate with internal teams to address and resolve complex customer problems.
Communication:
- Communicate effectively with customers to ensure a clear understanding of their needs.
- Keep customers informed about the status of their inquiries and resolutions.
Documentation:
- Maintain accurate and detailed records of customer interactions and transactions.
- Compile reports on common issues and feedback for process improvement.
Team Collaboration:
- Collaborate with other interns and team members to share knowledge and contribute to a positive work environment.
Qualification
- Currently enrolled in a relevant Degree program or recently graduated.
- Strong communication skills, both written and verbal.
- Customer-focused with a positive attitude.
- Ability to multitask and prioritize in a fast-paced environment.
- Basic computer skills and familiarity with customer support software is a plus.
- Eagerness to learn and contribute to a growing organization.
Location: Lagos, Nigeria.
Apply: Interested and qualified candidates should send their CV to: Hr@driveme.ng using “Support Intern Application – DriveMe” as the subject of the mail.
