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Job Description
This is your opportunity to significantly contribute to formulating an elite delivery function that directly supports all of our talent within our Enterprise and SMB segment while also supporting our Client Partner teams with delivery excellence. You will be at the helm of delivering exceptional talent experience.
Responsibilities
- Coordinate and own your Book of Business for growth and to meet related business objectives –
- Client Engagement: Be a point of escalation for Client/Talent issues arising on engagements within your Book of Business
- Talent onboarding: Highly focused on a successful talent onboarding in the first 3 months of their engagement.
- Talent Enrichment: Oversee programs that ensure successful delivery and a great engineer experience
- Delivery Management & talent retention: oversee programs that prevent revenue churn within your BoB (i.e., Talent burnout, Talent mismatch, performance issues, compensation, etc.)
- Delivery Enablement: resolve bottlenecks that impact delivery excellence through collaboration with relevant stakeholders
- Addressing non-technical concerns that arise, and working with the TDM to address technical concerns: performance management, talent L&D, talent work impact, etc.
- Data compliance on information shared in CRM tool
- Document and create playbooks on managing key achievements in the talent journey – onboarding, F90, roll-off, resignations-mitigation, etc.
- Feed trends and learnings to leadership to develop programs and features that will help us better serve our clients and talent.
- Execute on core metrics – talent retention, client growth, talent Net Promoter scores, etc.
Location: Nigeria (Remote)
For More Information: TALENT SUCCESS PARTNER
