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Job Description
This is a full-time remote role for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support and troubleshooting for Labnify’s clients. They will work closely with our Customer Support team to ensure that our clients receive the best possible technical support. The Technical Support Engineer will also be responsible for resolving issues, providing solutions, configuring DNS records, setting up Zohomail business email for each client, and responding to Technical support Live chats on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday (24/7 work)
Qualifications
- Technical Support and Troubleshooting skills
- Help desk and Live chat skills (e.g. Tawk.to)
- Remote work experience (at least 1 year)
- Understands and can write codes in PHP
- Cannot give excuses for unavailability
- Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday (24/7 work)
- Experienced in DNS record management using Cloudflare or other domain registrars
- Excellent written and verbal communication skills to communicate complex technical issues with clients
- Ability to work remotely and independently, self-motivated and proactive
- Knowledge of email marketing campaigns, and campaign automation
- HND or Bachelor’s degree in Computer Science, Engineering or related field
Location: Nigeria (Remote)
For More Information: TECHNICAL SUPPORT ENGINEER
