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Job Description
As the Head of Operations at Klasha, you will be a driving force behind our daily operations, ensuring they run smoothly and efficiently.
Responsibilities
- Process Ownership: Take charge of end-to-end process ownership, ensuring operational efficiency and effectiveness across various departments and functions.
- Function Building: Establish and lead new functions within the organisation, fostering cross-functional collaboration and driving continuous improvement.
- New Territory Opening: Strategically identify and assess opportunities for expanding into new territories, overseeing market entry strategies, and coordinating expansion efforts.
- Partnerships: Cultivate strategic partnerships and alliances to support Klasha’s growth and market penetration.
- Investor-facing Elements: Act as a key point of contact for investors, providing them with insightful operational updates and information.
- Operationalisation and Automation: Lead initiatives to operationalise and automate workflows, reducing manual effort and enhancing productivity.
- OKR and KPI Cascading: Develop and implement an OKR framework and ensure it is cascaded throughout the organisation, setting clear objectives and key results for each team and individual.
- Robust Reporting: Build robust reporting processes, leveraging data analytics tools and methodologies, to provide real-time insights into team performance and KPI tracking.
- Strategic Planning: Contribute to the development of strategic plans and objectives, aligning them with the company’s mission and vision.
- Cross-functional Collaboration: Collaborate closely with cross-functional teams, including product development, sales, marketing, and customer success, to identify operational needs and opportunities for improvement.
- Data Analysis: Utilise data analysis techniques to extract insights, identify areas for enhancement, and make data-driven decisions.
- Team Leadership: Build and lead a high-performing operations team, providing guidance, mentorship, and training to team members.
Qualification
- Bachelor’s Degree in a relevant field; advanced degree preferred.
- 5+ years of experience in a senior operations leadership role, preferably within the technology or fintech industry.
- Proven track record of successfully building and scaling operations, including process optimisation and automation.
- Strong analytical skills, with the ability to process complex data and draw meaningful conclusions.
- Exceptional leadership and team management capabilities.
- Outstanding communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
- Strategic mindset, with the ability to align operational efforts with broader organisational goals.
