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Job Description
Manage and maintain our Windows system and server network on-premises and cloud-based systems.
Responsibilities
Tactical:
- Assist in the implementation of approved policies and procedures for Microsoft Infrastructure system design, implementation, and maintenance.
- Coordinate with other departments for improved efficiency.
Operational:
- Responsible for planning Microsoft infrastructure systems upgrades and deployment.
- Automate where possible, implement and improve processes where necessary
- Provide technical and operational support in the management of multiple Microsoft Infrastructure in a highly dynamic business environment and support business
- Provide support in the implementation and user acceptance testing of Windows operating systems
- Managing and administering AD
- Group Policy Object (GPO) creation, troubleshooting, and management
- Delegation of authority to others for inappropriate object administration in their OU hierarchy
- Monitoring connectivity, synchronization, replication, net logon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, and trust relationships.
- Review DC event and security logs and take corrective actions
- Overseeing and managing team members to resolve/close logged incidents/requests within the defined SLA.
- Configure Group Policy Objects to create a secure Windows Infrastructure.
- Desktop deployment automation architecture, design/migration and troubleshooting.
- Managing OS image deployment.
- Patch management and deployment of various applications using SCCM
- Proficiency with Microsoft ExchangeManagement Console and Exchange Management Shell
- Active Directory bulk operations using PowerShell
- Provides second and third-level technical support for both PC and Mobile Outlook clients, working closely with the service desk and other support personnel.
- Managing the Hyper-V and ESXIInfrastructure, guest OS installation, setting up of VM priorities, Cloning, and snapshots.
- Managing clusters in WindowsServer2008/2012/2012r2/2016 Operating Systems.
- Resource management framework like creation of resource pools, and adding the VMs into resource pools.
- Managing the VMware HA & DRS features as well as the vmotion technology.
- Investigate, analyze, and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences.
- Be the final escalation point for issues related to Windows infrastructure
- Assessing the stability, security, and scalability of installed Windows systems.
Qualification
- Bachelor’s Degree in IT related field and its use within a business environment with a minimum of 3+ experience in system administration and related services (Active Directory, DNS, failover clustering)
- A Master’s Degree will be an added advantage.
- ITIL Certification.
- Microsoft Certification.
Experience, Skills & Competencies:
- Experience in virtualization technologies (VMWare and Hyper-V)
- Comprehensive understanding of networking technologies including DNS, DHCP, TCP/IP, and Load Balancing
- Experience with network troubleshooting tools such as Telnet, Tracert, Port Query, Microsoft Network Monitor
- Knowledge of Windows troubleshooting tools (WinDbg, Windows Sysinternals, person)
- Skilled in patch management and application deployment using SCCM
- Experience in PowerShell Scripting
- Exposure to cloud services (Azure, Office 365, Intune, Teams, Exchange Online)
- Strong analysis and troubleshooting skills and experience.
- Resilient, confident, and tenacious.
- Good interpersonal skills.
- Prepared to work extended hours and travel to other sites/regions as required
Location: Lagos, Nigeria.
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