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Job Description
FRONT DESK EXECUTIVE
responsible for receiving and attending to guests and clients, creating a positive impression
Role
As the Front Desk Executive, you will be responsible for receiving and attending to guests and clients, creating a positive impression and delivering excellent customer service. Also supports the operations of the business, office ambience and office functioning.
Responsibilities
- Ensure provision of adequate supplies, telecommunications and mailing systems for office operations.
- Welcome guests, clients, and employees as they arrive at the office or establishment also provide any necessary information and direct clients to the appropriate person or department.
- Assist in the management of office logistics and travel protocol for staff.
- Coordinate schedules for appointments, meetings, and reservations of the meeting rooms/Board room.
- Address inquiries and provide required information about the organization, its services, and its policies courteously and professionally.
- Handle complaints and concerns effectively, escalating issues when necessary.
- Keep the front desk area clean, organized, and presentable at all times. Ensure that office supplies are stocked and equipment is in good working condition.
- Assist with various administrative tasks such as event planning, drivers scheduling, monitoring of Janitors.
Qualification
- Bachelor’s degree in any discipline.
- Minimum of 3 years post NYSC experience as a Front Desk Executive.
- Proven work experience as a Receptionist, Front desk representative, or similar role
- Proficiency in MS Office applications and CRM software.
Desirable:
- Excellent oral and written communication skills.
- Must be able to maintain strict confidentiality of business and office matters.
- Proven ability to build and maintain relationships with clients, partners, and stakeholders.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.
Location: Lagos State, Nigeria.
Apply: FRONT DESK EXECUTIVE
