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Job Description
Manage all communication with employees before and after conferences and finalize all deals in the company.
Responsibilities
- Manage all communication with employees before and after conferences and finalize all deals in the company.
- Manage the day-to-day activities of the assigned floor in a professional way and with high availability.
- Monitor the visitor’s registration as they visit the facility
- Investigate all issues on the floor and assist in resolving all issues that may arise for the management team and working staff.
- Analyze and identify growth for all projects at workstations and ensure high-quality service.
- Check in and keep personal belongings and luggage for visitors or business travelers.
- Ensure the health and environmental supervision and security management of the responsible area
- Assist with staff queries both in person, by email, or via telephone alterations to reservations, etc
- Conduct regular floor walks to ensure brand standards are maintained at all times in terms of cleanliness, maintenance, and replenishment
- Solely responsible for receiving express and documents.
- Complete the daily work log and complete the assigned tasks.
- Monitor work and maintain an efficient rapport between floor employees and the directors’ board.
- Assist in receiving and introducing important customer meetings on the floor.
- Receive all kinds of complaints and send the complaint summary to the department.
- Inspect all assigned rooms for cleanliness and repair works
- Execute other duties as directed by the Facility Manager
Qualifications
- First degree from any reputable institution
- Minimum of 4 years of experience working in a client-facing role.
- Experience working in a hospitality industry
- Candidate must be able to communicate fluently in Chinese
- Have a good professional image and temperament, and understand basic reception etiquette.
- Be familiar with the work processes related to administration and office management, and have good communication, coordination, and organization skills.
- Proficient in using Microsoft Office application
- Good customer service skills
- Proactiveness in resolving issues
- Good compressive resistance.
Location: Lagos, Nigeria.
Apply: FLOOR MANAGER
