by Emmanuel Urua
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Job Description

Manage all communication with employees before and after conferences and finalize all deals in the company.


  • Manage all communication with employees before and after conferences and finalize all deals in the company.
  • Manage the day-to-day activities of the assigned floor in a professional way and with high availability.
  • Monitor the visitor’s registration as they visit the facility
  • Investigate all issues on the floor and assist in resolving all issues that may arise for the management team and working staff.
  • Analyze and identify growth for all projects at workstations and ensure high-quality service.
  • Check in and keep personal belongings and luggage for visitors or business travelers.
  • Ensure the health and environmental supervision and security management of the responsible area
  • Assist with staff queries both in person, by email, or via telephone alterations to reservations, etc
  • Conduct regular floor walks to ensure brand standards are maintained at all times in terms of cleanliness, maintenance, and replenishment
  • Solely responsible for receiving express and documents.
  • Complete the daily work log and complete the assigned tasks.
  • Monitor work and maintain an efficient rapport between floor employees and the directors’ board.
  • Assist in receiving and introducing important customer meetings on the floor.
  • Receive all kinds of complaints and send the complaint summary to the department.
  • Inspect all assigned rooms for cleanliness and repair works
  • Execute other duties as directed by the Facility Manager


  • First degree from any reputable institution
  • Minimum of 4 years of experience working in a client-facing role.
  • Experience working in a hospitality industry
  • Candidate must be able to communicate fluently in Chinese
  • Have a good professional image and temperament, and understand basic reception etiquette.
  • Be familiar with the work processes related to administration and office management, and have good communication, coordination, and organization skills.
  • Proficient in using Microsoft Office application
  • Good customer service skills
  • Proactiveness in resolving issues
  • Good compressive resistance.

Location: Lagos, Nigeria.


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