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Job Description
To provide first and second-level support on all Company’s products and services. To configure, monitor, and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.
Responsibilities
- Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems, and manage problem resolution using network monitoring/management tools.
- Take ownership to ensure that all problems are resolved in a timely and efficient manner.
- Escalate problems to third-level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
- Perform general “system administration” tasks on all elements of the network.
- Perform documented network configuration procedures.
- Proactively monitor network and system performance.
- Analyze traffic data and trends and escalate areas of concern to the officer on duty.
- Through a pro‐active and systematic review, discover problem areas that could negatively impact system performance or customer satisfaction.
- Provide scheduled and on‐demand traffic analysis reports.
- Maintains inventory of equipment acquisitions, installations, designs, and modifications.
- Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
- Monitors the Network Monitoring System and responds to and addresses system-generated alerts as needed.
- Monitors and ensures the stability of the network infrastructure hosting the Network Monitoring System.
- Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety, and housekeeping checks at the Company’s POPs).
- Optimizes Company’s network performance and client service delivery meetings.
- QOC metrics per client SLAs.
- Employees will be required to follow any other job‐related instructions to perform.
Qualification
- BSc / HND in Computer Science/ Engineering or other related Course
Experience:
- 2+ years’ experience as a network engineer preferably in an ISP/Telco environment.
Location: Lekki Phase 1, Lagos
Apply: Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the Job Title as the subject of the mail.
