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FRONT DESK- ADMINISTRATION -Job Description
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- Reporting to management and carrying out executive duties.
- Answering telephone calls, as well as screening and forwarding calls.
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- Scheduling and confirming appointments, meetings, and events.
- Welcoming and assisting visitors in a friendly and professional manner.
- Handling basic queries and sorting mail.
- Copying, scanning, and filing documents.
- Monitoring office supplies and ordering replacements.
- Keeping the reception area tidy and observing professional etiquette.
- Performing other executive tasks, if required.
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Receive letters and packages, and distribute them
- Prepare outgoing mail by drafting correspondence and securing parcels.
- Check, sort, and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
Qualifications
- Bachelor’s Degree or HND
- 2 to 5 years of work experience
- Proven experience as a front desk representative, agent, or appropriate position
- Familiarity with office machines (e.g., fax, printer)
- Knowledge of office management and basic bookkeeping
- Committed to ensuring the safety of employees and guests at all times
- Maintaining effective and safe workplace procedures
- With a pleasant and outgoing personality
- Cooperative, cheerful, and bright
- Excellent customer service skills
- Excellent Marketing skills
- Basic maths skills
- Able to place work first, handle pressure and make confident daily decisions
- Ability to maintain a professional appearance and behavior
- Ability to communicate well in person, in writing, and over the telephone
Location: Lagos, Nigeria
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