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Job Description
Conduct market research to identify new sales opportunities and evaluate customer needs.
Responsibilities
- Conduct market research to identify new sales opportunities and evaluate customer needs.
- Communicate with customers to understand their requirements and needs.
- Build customer loyalty by demonstrating empathy, transparency, and consistency.
- Process customers’ orders, and requests, and provide shipping information.
- Track and document calls and sales.
- Improve customer satisfaction by identifying the causes of dissatisfaction and creating improvement.
- Provide effective resolutions to customers’ complaints about shipped goods or services.
- Enhance productivity by having adequate knowledge about the organization’s services.
- Record customer reviews to improve productivity and enhance sales and revenue growth.
- Give weekly and monthly reports of job activities and spot improvements for job productivity.
Qualification
- Minimum of BSc or its equivalent in related fields.
- Minimum of 2 years core in marketing role.
- Proficient in Microsoft Office.
Location: Ojuelegba Road, Tejuosho – Lagos, Nigeria.
Apply: Interested and qualified candidates should send their CV to: recruitment@cargoextra.com using the Job Title as the subject of the email.
