TECHNICAL AUTHOR-VACANCY AT CANONICAL

Canonical – We deliver open source to the world faster, more securely, and more cost-effectively than any other company. We develop Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000 contributors. Ubuntu means ‘humanity to others. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation. Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world’s biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world’s most productive developers. Secure and reliable, elegant and intuitive, and open for innovation – Ubuntu is the future of open source, which is why it’s the fastest-growing Linux in the world despite already being the most widely deployed.

Job Description

• A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You’ll help the team develop documentation that serves the needs of the product’s users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on – and responsibility for – the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
• These are not traditional technical writer roles. As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.
• As well as your role in an engineering team, you will also be a part of Canonical’s documentation practice team, that includes all the company’s Technical Authors. Here, you’ll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.

Responsibilities

• Create, maintain and improve software documentation
• Work with engineering team members, to help them make effective documentation contributions
• Influence the development of the product, as an expert user of the product, who has important opinions about its function and design
• Engage with user communities to ensure that our documentation meets their needs
• Encourage and support community engagement in and contribution to documentation
• Help standardise the structure, presentation, style and language of content across products
• Collaborate with documentation peers to advance the state of the art in documentation at Canonical
• Challenge and advance documentation understanding and best-practice, as part of a disciplinary team

Qualification

• Cares deeply about functional written communication
• Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation
• Has a record of community engagement, in open-source software, documentation, research or other disciplines
• Is sympathetic to the needs and challenges of open-source software and its communities
• Demonstrates technical curiosity, and is fascinated by software technology and its challenges
• Has demonstrable documentation skills, insight and enthusiasm
• Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages
• Has excellent written and verbal communication skills
• Holds a BSc / BA degree or equivalent
• Is able to travel twice a year for up to two weeks for events

Nice-to-have skills:

• Deep technical domain knowledge
• Open-source community leadership and management
• User-experience, interaction or visual design

What we offer you

• We consider geographical location, experience, and performance in shaping compensation worldwide.
• We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
• In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

Location: Lagos (Remote)

Apply: TECHNICAL AUTHOR