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Job Description
As a Customer Experience Analyst in the Hospitality industry, your primary responsibility is to analyze and enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand. You will utilize data and customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with cross-functional teams to implement changes that positively impact customer satisfaction
Responsibilities
- Regularly monitor and respond to customer reviews and inquiries across various platforms.
- Collect and analyze customer data, including feedback, surveys, and behavioral patterns.
- Utilize analytics tools to identify trends, areas of concern, and opportunities for improvement.
- Generate reports and insights to share with relevant stakeholders.
- Identify pain points in the customer journey and propose process improvements.
- Collaborate with cross-functional teams to implement changes that enhance the overall customer experience.
- Monitor the impact of process improvements and iterate as necessary.
- Identify touchpoints where improvements can be made to enhance customer satisfaction and loyalty.
- Stay informed about industry trends, customer preferences, and competitor activities.
- Use market research to make recommendations for staying ahead in the competitive food industry.
Qualification
- Proven experience in a customer-focused role, preferably in the hospitality industry.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent communication and interpersonal skills.
- Familiarity with customer experience tools and technologies.
- Detail-oriented with a passion for improving customer satisfaction.
Location: Lagos State, Nigeria.
Apply: CUSTOMER EXPERIENCE ANYLYST
